Return & Refund Policy

At Noble Way, we are committed to providing high-quality coffee products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligible Returns

Returns or exchanges will be accepted if:

• The product is damaged during delivery.
• The product is defective, contaminated, or not fit for consumption.
• The wrong product was delivered.
• The product is expired or does not match the description on the packaging.

In these cases, customers may choose a replacement or a full refund in accordance with the applicable laws of the State of Qatar.

2. Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns or exchanges if:

• The coffee package has been opened or used, unless the product is defective.
• The product has been damaged due to improper storage or handling after delivery.
• The customer changes their mind after purchase.

3. Return Request

Customers must notify us within 48 hours of receiving the order by providing:

• Order number or proof of purchase.
• Photos showing the issue (if applicable).
• A brief description of the problem.

4. Refunds

Once the returned product has been inspected and the claim is approved:

• Refunds will be processed using the original payment method where possible.
• If the original payment method is unavailable, an alternative method may be arranged.
• Refunds will be completed within 7 business days after approval.

5. Contact Us

For return or refund requests, please contact:

Noble Way Trading W.L.L.
Email: noblewaytrading.fmcg@outlook.com
Phone: 30009416

This policy is governed by the applicable consumer protection laws and regulations of the State of Qatar.